Privacy Policy

Guruu Privacy Policy

This Privacy Policy explains how Fancensus.com Limited, a company incorporated in England and Wales, collects, uses, and protects personal data when you use the Guruu mobile application and the theguruu.com website (together, the “Services”). Fancensus.com Limited acts as the data controller for personal data processed through the Services.

Personal Data We Collect

We may collect the following categories of personal data:

Account and Identity Information

• Email address.
• Social login identifiers (e.g. Apple, X, Instagram, Facebook, Steam, Xbox, PSN).
• Age verification information.

Usage and Platform Data

• Survey responses.
• Points earned and redeemed.
• Game ratings and reviews.
• Interactions with content and features within the Services.

Device and Technical Data

• IP address.
• Device type, operating system, and app version.
• Crash logs, diagnostic data, and performance metrics.

How and Why We Use Your Data (Legal Bases)

• To provide access to Guruu, create and manage user accounts, track rewards, process redemptions, moderate content, and provide user support, where processing is necessary for the performance of a contract.
• To improve and develop the Services.
• To analyse usage trends.
• To ensure platform security.
• To prevent fraud and misuse and protect our legal rights.
• To administer promotions, competitions, or prize draws connected with Guruu where applicable.
• To comply with applicable legal, regulatory, accounting, and tax obligations.
• We process personal data only where permitted by applicable law, including performance of a contract, legitimate interests, and legal obligations under applicable data protection legislation.

Reward Payments and PayPal

Where users request redemption of rewards, we process the minimum personal data necessary, such as email address and redemption amount, to initiate payment via PayPal.

PayPal acts as an independent data controller in respect of payment processing. We encourage users to review PayPal’s privacy policy to understand how PayPal processes personal data.

How We Share Personal Data

We do not sell personal data. We may share personal data with:

• Third-party service providers acting on our behalf, such as hosting, analytics, and infrastructure providers.
• Payment service providers, including PayPal.
• Public authorities or regulators where required by law.
• Affiliated companies within the Fancensus group.
• Third parties solely for the purpose of administering competitions, promotions, or prize draws where applicable.
• All service providers are subject to appropriate contractual, confidentiality, and security obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate, secure, and improve the Services. Further information about our use of cookies and your choices is available in our Cookie Policy, which forms part of this Privacy Policy.

International Data Transfers

Personal data may be transferred to, and processed in, countries outside the United Kingdom or the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to:

• Provide and operate the Services.
• Maintain user accounts and reward records.
• Administer promotions where applicable.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

User-generated content, such as reviews or ratings, may be retained as part of the Services, subject to moderation and account status.

Where an account is terminated, personal data will be deleted or anonymised unless retention is required for legal, accounting, or dispute resolution purposes.

Your Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) or another relevant supervisory authority.
• Submit requests by contacting us at support@fancensus.com.

Children’s Privacy

The Services are intended for users aged 18 or over. We do not knowingly collect personal data from individuals under the age of 18. Any such data identified will be deleted without undue delay.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Updates will be published through the Services with a revised effective date.

Contact Us

Fancensus.com Limited
Email: support@fancensus.com
Website: https://www.fancensus.com